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Musings on Who Fixes The Performance Management Problem!

Who Fixes the Problem!

In the last video, we discussed the important issue of operator’s needing a way to understand whether or not they are responsible for performance degradation experienced by an application or an end-user, and how they may determine what their contribution to such impaired performance is, if any.

This was again an animated and interesting discussion in one of our Roundtable calls, involving Chris Woodfield (Twitter), Gordon Bolt (Opnet), Ning So (TATA), Vikas Trehan (InfoVista), Geoffrey Holan (TELUS), Cengiz Alaettinoglu (Packet Design), Aamer Akhter (Cisco), and your’s truly!

(As before, what you’re seeing here is a concentrated version that, after analysis, condenses the thoughts and arguments to their key essentials, so you’re ensured a “diet” that’s solid technical content – after all, we’re the “NO BS Technology Strategy Zone” here.)

In this video (6:29; click link above to play), we explore this further and cover the following:
  • What two main types of network environments must we consider when determining who is responsible for a performance problem?
  •   How may one decompose the performance management problem into a series of logical questions? What are those questions?
  • Why it’s important to distinguish between isolation and optimization? Some examples to illustrate this.
  • How may performance management systems be used to find out when a performance problem occurs and what causes it?

The issue of fixing the performance problem is a non-trivial one, and is one where much energy and effort by the eco-system (and operators) is expended.

 (For a downloadable mp3 podcast, click here.)

Simplified View of the End-to-End Network and a Distribution of Operators/Providers Across the Network Segments


In fact, based on our work with operators and our analysis, we at Metanoia, Inc. estimate that an unsolved performance management problem that requires say several senior staff to spend a few days debugging the issue(s) can easily cost a large operator upwards of a quarter million dollars (in avoidable expense) per incident!

What is your experience? How expensive do you think a performance management problem is on average for the networks you’ve looked at? What is your organization doing to minimize that (sometimes hidden) cost/expense? What mechanisms have you put in place to assess this cost and what processes have you instituted to contain them? Where do you think the challenges are in this domain?

We look forward to your views! Please share them either in the comments section, or by writing us at

Telecom professionals worldwide may attend the panel and participate in all of the on-going dialog leading up to the panel and beyond, simply by registering at

To read the previous step of this evolution — namely, what role does the data center operator have, click here, and to read the next step, namely, issues in considering the network’s impact on application performance, click here!

If you or your company would like to get involved with this initiative, and contribute to it, please contact Dr. Vishal Sharma at vsharma AT metanoia-inc DOT com or call +1 650-641-0082.

The companies cooperating in this initiative are: 

Co-operating Companies


————————————————————————————————————————————————–Metanoia, Inc. has consistently been a leader in bringing the eco-system’s focus on carrier-centric issues. If you would like to contribute to, participate in, or have a suggestion about our recent initiatives, write us at or comment on this blog. To be involved in the current panel, write to Dr. Vishal Sharma at or call +1 650-641-0082.

Our industry-leading Provider Network Health Assessment Service is an amalgamation of a decade+ of experience working in the carrier-ecosystem, and uniquely designed to deliver strategic and technical expertise to operators via a series of flexible Service Packages. For details, and a representative case study visit To reserve a Strategy Session to brainstorm your needs, reach us at or +1 650-641-0082